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What is a Letter of Apology?

A letter of apology is a written communication that expresses regret, remorse, or sorrow for a mistake, offense, or wrongdoing. It is a formal way to acknowledge responsibility for one's actions and to seek forgiveness from the person or people who were affected by those actions.

In a letter of apology, the writer typically begins by acknowledging the specific incident or behavior that caused harm or hurt. They then express genuine remorse and take ownership of their actions, accepting responsibility for any pain or inconvenience caused. The writer may also provide an explanation or context for their behavior, but without making excuses or shifting blame.

The letter of apology may also include an expression of empathy towards the recipient, acknowledging the impact of the writer's actions on their feelings or well-being. The writer may offer to make amends or take steps to rectify the situation, demonstrating a willingness to repair the relationship and rebuild trust.

Overall, a letter of apology is a humble and sincere gesture that aims to mend a damaged relationship, restore harmony, and demonstrate respect and consideration for the feelings of others. It is a powerful tool for reconciliation and conflict resolution, allowing both parties to move forward with understanding, forgiveness, and a renewed sense of goodwill.

A Free Letter of Apology

You can find more free letters of apology in our high quality business letter making software, Business Letter Professional.


Dear ____________[Name]

You deserve an explanation for what went wrong in ouraccounting department, and I hope that this letter willserve to resolve our recent difficulties.

I know that you can appreciate the fact that it hastaken some time to find out exactly what occurred, and,therefore, please accept our apologies for the delay inthis response.

Apparently, your payment was received in a timely fashion,but it was credited to an account that bears a similarname to yours. Therefore, we commenced sending you ourstandard notices requesting payment, in keeping with ourroutine policy. Even after the posting error was rectified,our accounting department failed to notify our creditdepartment, which is why you continued to receive ourcorrespondence demanding payment.

I know how exasperating this has been for you and I amdeeply sorry that it has taken so long to straighten outthis problem. While there is a procedure within our firmto preclude this type of error from occurring, we arereinforcing this procedure.

You have been a valued customer of ours for a long timeand we appreciate your affording us the opportunity to serveyou. You may rest assured that this problem will notsurface again.

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