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Index << Use Power Spy Software With Antivirus Software


Power Spy software is a PC & internet activity monitoring software. It is NOT a spyware or virus. However, antivirus software can mistakenly add Power Spy software to their virus signature database. They simply hate spy software / monitoring software. To ensure that Power Spy programs are not removed by your antivirus each time you update it, we recommend you adding our software to your antivirus program’s exclusion list.

Ad Aware FREE Total Protection Version 8
NOD32
AVG Anti Virus 8
BitDefender Anti Virus 2009
Kaspersky Internet Security 2010
McAfee Total Protection 2010
Sophos Personal Anti Virus
Spyware Doctor
Symantec Norton Anti Virus 2006
Symantec Norton Anti Virus 2007
Symantec Norton Anti Virus 2008
Symantec Norton Anti Virus 2009
Symantec Norton Internet Security
Symantec Norton Internet Security 10 (with Sonar)
Symantec Norton 360 (older versions)
Symantec Norton 360 (2008 or newer)
Symantec Norton 360 Version 4 with SONAR
Symantec Endpoint Protection (Business Edition)
Webroot Spysweeper with Antivirus

 

Ad Aware FREE Total Protection Version 8

BEFORE YOU INSTALL POWER SPY:

Right-click the Ad Aware system tray icon (bottom right corner near your clock) and choose Disable Ad-Watch LIVE!

Click Yes to confirm to disable Ad-Watch LIVE

Install Power Spy

Reboot when prompted

Once Windows fully loads open Ad-Aware

Enable Advanced Mode in the bottom left corner

Perform a full Ad Aware Scan

In the Scan Results for Power Spy select Action then choose "Add All To Ignore List"

Then click the "Perform Actions" button

Power Spy will now be ignored in the future scans

Press your Hotkeys to open Power Spy

Ad-Watch will detect Power Spy

Click OK to close the Ad-Watch alert

Open Ad Aware

Enabled Advanced Mode in the bottom left corner

Click Ad-Watch at the top right corner

Click Process Rules

Select the Power Spy item and choose Allow under Action

Close Ad Aware

Ad-Watch will now ignore Power Spy in the future

Note you will have to perform these instructions each time you reinstall Power Spy


NOD32

BEFORE YOU INSTALL POWER SPY:

Right-click the NOD32 system tray icon by your clock

Choose Disable System Antivirus and Antispyware Protection. This will disable NOD32 during the installation.

Install Power Spy

When the installation is complete reboot as requested

When the computer is rebooted NOD32 real time protection will automatically be running again

NOD32 does not currently detect Power Spy once it is successfully installed

IF NOD32 HAS ALREADY DETECTED YOUR CURRENT INSTALLATION:

Open NOD32

Click Tools on the left

Click Quarantine

For each item listed as "Win32/Genetik Trojan" right-click and choose Delete from Quarantine. This removes any visible entry from the Quarantine window.

Close NOD32

Right-click the NOD32 system tray icon by your clock

Choose Disable System Antivirus and Antispyware Protection. This will disable NOD32 during the installation.

Install Power Spy

When the installation is complete reboot as requested

When the computer is rebooted NOD32 real time protection will automatically be running again

NOD32 does not currently detect Power Spy once it is successfully installed


AVG Anti Virus 8

BEFORE YOU INSTALL POWER SPY:

Install Power Spy

During the installation AVG Resident Shield will detect and alert against Power Spy via a generic "Potentially Unwanted Program" notification

Simply click the Add to Exceptions button

AVG will no longer actively detect and alert against this specific installation of Power Spy

However, if you reinstall you will need to repeat these steps

IF AVG HAS ALREADY DETECTED YOUR CURRENT INSTALLATION:

Re-Install Power Spy, your existing data and settings should be retained

You should be immediately prompted to enter your Power Spy password

Enter your password and then continue with the installation

During the installation AVG Resident Shield will detect and alert against Power Spy via a generic "Potentially Unwanted Program" notification

Simply click the Add to Exceptions button

AVG will no longer actively detect and alert against this specific installation of Power Spy

However, if you reinstall you will need to repeat these steps

 

BitDefender Anti Virus 2009

BEFORE YOU INSTALL POWER SPY:

Right-click the BitDefender system tray icon (by your clock)

Choose Basic Settings

Click "View all components" next to the Local Security section

Un-check "Real-Time Antivirus & Antispyware File Protection"

Ignore any Windows notifications that you've disable antivirus

Click Close

You can now install Power Spy without BitDefender blocking the installer

Once you've installed Power Spy and rebooted the computer repeat the steps above and re-enable the BitDefender Real-Time protection

IF BIT DEFENDER HAS ALREADY DETECTED YOUR CURRENT INSTALLATION:

FIRST OPTION

Whenever performing a system scan BitDefender will locate at least two Power Spy related files. But it will not automatically delete them. If you're fine with simply ignoring these Power Spy detections during system scans there is nothing more you need to do.

SECOND OPTION

If you do not wish to see Power Spy related files in your system scans proceed with the remainder of the directions.

Open BitDefender

Perform a system scan

When the scan is complete the Results Summary will list the found threats

Click the underlined item for Trojan.Generic.704104 (This name may be changed from time to time)

A Item Details window will appear

Write down the location of the DLL files in c:\windows\system32\ that are detected, you will need these to configure the exclusions

Close the Item Details window

Make sure Take No Action is selected next to Trojan.Generic.704104 and close the scan window

If not already in Advanced View, click the Switch To Advanced View button at the top right

Click Antivirus on the left

Click the Exclusions tab

If not already enabled, check the box next to "Exceptions are disabled" to enable exceptions

Click the + button to open the Exclusions Wizard

Select "Do not scan file or folder paths

Click Next

Click Browse

Navigate to c:\windows\system32\ and select the first DLL noted from the scan results above

Click OK to make your selection

Click the Add button to add your selection to the exclusions list

Repeat for the other DLL noted from the scan results above

Once you've added all of the DLL files from the scan results click Next

Click Next again

Then click Finish

Then click Apply

Close BitDefender

No future scans should detect Power Spy related items


Kaspersky Internet Security 2010

Kaspersky is not currently known to detect the installer, nor detect anything during it's scheduled or manual scans. However, it does detect the viewer when opened.
Press your hotkeys to open Power Spy

Enter your password and click OK

Kaspersky will immediately generate a generic "Potentially dangerous program" warning. There will be nothing that specifically names Power Spy, however the warning appears immediately after attempting to open the viewer

Click Yes to allow Power Spy to open

Power Spy will now open

Kaspersky will not generate this same alert again


McAfee Total Protection 2010

BEFORE YOU INSTALL POWER SPY:

Open McAfee

Click Real-Time Scanning: On

Click Real-Time Scanning settings towards the right

Click Turn Off

Select "When I restart my PC" under "When do you want to resume Real-Time Scanning"

Click Turn Off

Now you can download and install Power Spy

Reboot when prompted

When your computer reboots Power Spy will be installed and active, and McAfee will automatically resume Real-Time protection

McAfee will no longer actively detect Power Spy as it only detects the installer, but not the installed program


Sophos Personal Anti Virus

Right-click the Sophos system tray icon (by your clock)

Choose Open Sophos Anti-Virus

Click Manage quarantine items

Note the file Details for the item with the name Spyware.PowerSpy. It should be something like c:\Windows\system32\{filename}.exe

Click the Home button in the menu bar

Click Configure Sophos Anti-Virus

Click On-access scanning

Click the Exclusions tab

Click the Add button

Select File in Item Type

Click the Browse button

Navigate to the c:\windows\system32\ directory

Select the file that was identified in the Quarantine

Click Open

Click OK

Click OK again

Click On-demand extensions and exclusions

Click the Exclusions tab

Click the Add button

Select File in Item Type

Click the Browse button

Navigate to the c:\windows\system32\ directory

Select the file that was identified in the Quarantine

Click Open

Click OK

Click OK again

Click Manage quarantine items

Check the box for the item with the Name Spyware.PowerSpy

Click the Clear from list button at the bottom

Close Sophos

Power Spy will now run without generating any alerts


Spyware Doctor

BEFORE YOU INSTALL POWER SPY:

Install Power Spy

When Spyware Doctor alerts about the installation click "Always remember my selection" and then click the "Allow" button

Close any Power Spy install error messages

Then run the Power Spy install again, it will run without error or Spyware Doctor notification

When the installation is complete reboot as requested

IF SPYWARE DOCTOR HAS ALREADY DETECTED YOUR CURRENT INSTALLATION

Open Spyware Doctor

Click Settings then Global Action List

Look for Spyware.Powerspy in this list

If it is present, right-click it and choose Remove (if not present skip down to installing Power Spy)

Click Yes to confirm your action

Close Spyware Doctor

Install Power Spy

When Spyware Doctor alerts about the installation click "Always remember my selection" and then click the "Allow" button

Close any Power Spy install error messages

Then run the Power Spy install again, it will run without error or Spyware Doctor notification

When the installation is complete reboot as requested


Symantec Norton Anti Virus 2006

BEFORE YOU INSTALL POWER SPY:

Open the Norton Protection Center

Click Options at the top

Select Norton Anti Virus

Click Security Risks

Click Exclusions

In "What known security risks to exclude" click New

Wait for the Security Risk List screen to open

Scroll through the list and select Spyware.Powerspy

Click Add

Click OK

Close all Symantec windows

Norton will no longer actively detect and alert against Power Spy

IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION:

Open the Norton Protection Center

Click Norton Anti Virus

Click Reports

Click View Norton Quarantine and Restore

Click No to any prompts related to updates to be run against the quarantine list

Select the first item labeled Spyware.Powerspy

Click Restore Item in the toolbar

Check the box for "Exclude item from future scans"

Click Yes to complete the restore and exclusion

Click No to any "overwrite" prompts

Click OK to the confirmation dialog

Repeat for all other Spyware.Powerspy items in the list

Once completed click File and choose Exit

Restart your computer

Once restarted Power Spy will be fully functional and Norton will no longer actively detect and alert against Power Spy


Symantec Norton Anti Virus 2007

BEFORE YOU INSTALL POWER SPY:

Open the Norton Protection Center

Click the Norton Anti Virus tab

Click Settings

Scroll down to Additional Options

Click Virus and Spyware Protection Options

Click Signature Exclusions

Click New

Wait for the Security Risk List screen to open

Scroll through the list and select Spyware.Powerspy

Click Add

Click OK

Close all Symantec windows

Norton will no longer actively detect and alert against Power Spy

IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION:

Open the Norton Protection Center

Click Norton Anti Virus

Click Tasks & Scans

Click Manage Quarantined Items

Click Go To Quarantine

Select the first item labeled Spyware.Powerspy

Click the More Details button at the bottom right

Click Restore Risk on the right

Make sure "Do not detect this risk in the future" is checked

Click Yes

Click Close when the restore is completed

Repeat for all other Spyware.Powerspy items in the list

Once completed close all Norton windows

Restart your computer

Once restarted Power Spy will be fully functional and Norton will no longer actively detect and alert against Power Spy


Symantec Norton Anti Virus 2008

BEFORE YOU INSTALL POWER SPY:

Open the Norton Anti Virus from your desktop icon

Click the Norton Anti Virus tab

Click Settings

Click Norton AntiVirus Options

Click Exclusions on the left

Click Signatures on the left

Click New

Wait for the Security Risk List screen to open

Scroll through the list and select Spyware.Powerspy

Click Add

Scroll through the list and select Spyware.Powerspy

Click Add

Click OK

Close all Symantec windows

Norton will no longer actively detect and alert against Power Spy

IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION:

Repeat the "Before you install Power Spy" steps above

Then reinstall Power Spy

Norton will no longer actively detect and alert against Power Spy


Symantec Norton Anti Virus 2009

BEFORE YOU INSTALL POWER SPY:

Open the Norton Anti Virus from your desktop icon

Click the Settings link next to Computer

Click the Configure link next to Signature Exclusions

Click Add

Wait for the Security Risk List screen to open

Scroll through the list and select Spyware.Powerspy

Click Add

Click Add again

Scroll through the list and select Spyware.Powerspy

Click Add

Click OK to close the Exclusions window

Click OK to close the Settings window

Close all Symantec windows

Norton will no longer actively detect and alert against Power Spy

IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION:

Repeat the "Before you install Power Spy" steps above

Then reinstall Power Spy

Norton will no longer actively detect and alert against Power Spy


Symantec Norton Internet Security

BEFORE YOU INSTALL POWER SPY:

Open Norton Anti Virus

Click the Norton Internet Security tab

Under Settings click Spyware Protection

Under General Settings click Signature Exclusions

Click Signature Exclusions on the left

In "What known security risks to exclude" click New

Wait for the Security Risk List screen to open

Scroll through the list and select Spyware.Powerspy

Click Add

Click OK

Close all Symantec windows

Norton will no longer actively detect and alert against Power Spy


Norton Internet Security 10 (with Sonar)

Norton Sonar will attempt to detect potential threats based on their behavior and can sometimes flag and remove Power Spy even with a named exclusion set. If this occurs please follow these directions.

BEFORE YOU INSTALL POWER SPY:

Open Norton Internet Security

Click Settings in the Computer section

Scroll down to Exclusions

Click Configure for Signature Exclusions

Click Add

Select Spyware.Powerspy and click Add

Click OK to save your changes

Click OK again to close the Settings screen

Close Norton

Open Power Spy with your Hotkeys

Norton Sonar should detect an unnamed risk and automatically quarantine it. Take note of the file name detected, it will be related to Power Spy.

If your Hotkeys do not work that means Sonar has already quarantined Power Spy, simply move to the next steps.

Open Norton Internet Security

Click Quarantine

Select the Power Spy file detected by Norton Sonar. Note: It's important to select the Power Spy file, if there are numerous other items listed they could easily be a virus. Unfortunately the Power Spy file will not be listed with the Power Spy name. But it will be listed as "detected by Sonar"

Click More Details at the bottom right

Click Options at the bottom

Click Restore This File

IMPORTANT! First un-check "Exclude this risk from future scans" and then re-check it. This is to overcome an apparent bug in Sonar settings based on our testing. If you do not specifically un-check then re-check the option the file will not be excluded properly and will simply be detected again.

Click Yes

Wait for the process to complete

Close all Norton screens

Power Spy will now function properly

You may have to repeat these same steps in the future if you reinstall Power Spy

If for some reason you cannot figure out which file Sonar quarantined is for Power Spy simply install Power Spy again over the top of your existing installation, then repeat the instructions above for Sonar configuration.

IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION:

Repeat the steps above


Symantec Norton 360 (older versions)

BEFORE YOU INSTALL POWER SPY:

Open Norton 360

Click Tasks & Settings

Click Change Advanced Settings

Click Virus & Spyware Protection Settings

Un-check "Turn on Auto-Protect"

Click Apply

Click OK to the alert window that opens (note this will turn off Auto-Protect for 15 minutes to allow you time to install Power Spy successfully)

Close all Norton windows

Install Power Spy

Reboot when the Power Spy installation prompts you

Once rebooted Power Spy will be installed and Norton 360 will have auto-protect on again

IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION:

Click Ignore to any Norton 360 prompts to reboot your computer related to Power Spy detection.

Open Norton 360

Click Tasks & Settings

Click Change Advanced Settings

Click Undo & Exclude

In the Items That Can Be Restored pane (left side) click just to the right of the text for the first item named Spyware.Powerspy (don't actually click the hyperlinked text as that does not select the item, it instead opens a separate details screen)

Click Restore

Click the checkbox for "Exclude selected non-viral threats from future scans"

Click Yes to complete the restore and exclusion

Once the Restore Partially Succeeded screen opens check the box for "Check here to remove this threat from the list of items that can be restored"

Repeat for all other Spyware.Powerspy items in the list

Once completed click Close

Close Norton 360

Restart your computer

Once restarted Power Spy will be fully functional and Norton will no longer actively detect and alert against Power Spy


Symantec Norton 360 (2008 or newer)

BEFORE YOU INSTALL POWER SPY:

Open Norton 360

Click Settings

Click Virus & Spyware Protection Settings

Un-check "Turn on Auto-Protect"

Click Apply

Click OK to the alert window that opens (note this will turn off Auto-Protect for 15 minutes to allow you time to install Power Spy successfully)

Close all Norton windows

Install Power Spy

Reboot when the Power Spy installation prompts you

Once rebooted Power Spy will be installed and Norton 360 will have auto-protect on again

Norton will then detect and remove Power Spy, please proceed with the remaining steps below

IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION:

Click Ignore to any Norton 360 prompts to reboot your computer related to Power Spy detection.

Open Norton 360

Click Settings

Click Virus & Spyware Protection Settings

Click Quarantine

In the Items That Can Be Restored pane (left side) click just to the right of the text for the first item named Spyware.Powerspy (don't actually click the hyperlinked text as that does not select the item, it instead opens a separate details screen)

Click Restore

Click the checkbox for "Exclude selected non-viral threats from future scans"

Click Yes to complete the restore and exclusion

If the Restore Partially Succeeded screen opens check the box for "Check here to remove this threat from the list of items that can be restored"

Repeat for all other Spyware.Powerspy items in the list

Once completed click Close

Close Norton 360

Restart your computer

Once restarted Power Spy will be fully functional and Norton will no longer actively detect and alert against Power Spy


Symantec Norton 360 Version 4 with SONAR

BEFORE YOU INSTALL POWER SPY:

Open Norton 360

Click Settings

Click Antivirus

Click Scans and Risks

Scroll down to Signature Exclusions

Click Configure

Click Add

Wait for the Security Risk List screen to open

Scroll through the list and select Spyware.Powerspy

Click Add

Click OK to close the Exclusions window

Click the Automatic Protection tab

Set Autoprotect to Off

Click Apply

Click OK to disable Autoprotect for 15 minutes so you can install Power Spy

Close all Symantec windows

Download and install Power Spy

Reboot when prompted

Open Power Spy with your Hotkeys

Norton Sonar should detect an unnamed risk and automatically quarantine it. Take note of the file name detected, it will be related to Power Spy.

If your Hotkeys do not work that means Sonar has already quarantined Power Spy, simply move to the next steps.

Open Norton 360

Click Tasks

Click View Security History

Click Show: Quarantine to filter the view

Select the Power Spy file detected by Norton Sonar. Note: It's important to select the Power Spy file, if there are numerous other items listed they could easily be a virus. Unfortunately the Power Spy file will not be listed with the Power Spy name. But it will be listed as "detected by Sonar"

Click Options at the top right

Click Restore This File

IMPORTANT! First un-check "Exclude this risk from future scans" and then re-check it. This is to overcome an apparent bug in Sonar settings based on our testing. If you do not specifically un-check then re-check the option the file will not be excluded properly and will simply be detected again.

Click Yes

Wait for the process to complete

Close all Norton screens

Power Spy will now function properly


Symantec Endpoint Protection (Business Edition)

BEFORE YOU INSTALL POWER SPY:

Open Symantec Endpoint Protection

Click Change Settings

Under Antivirus and Antispyware Protection click Configure Settings

Click the File System Auto-Protect tab

Click Centralized Exceptions

Click Add Known Security Risk Exceptions

Wait for the list to be fully populated, this may take several minutes

Select Spyware.Powerspy

Click OK

Click Close

Click OK

Close all Symantec Endpoint Protection windows

IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION:

Open Symantec Endpoint Protection

Click View Quarantine

In the Risk column select Spyware.Powerspy

Click Restore

Click Yes to the restore confirmation

Click Yes to create an Exclusion

Click Delete to delete that item from the Quarantine

Repeat for all other Power Spy items in quarantine

Once completed close all Symantec Endpoint Protection windows


Webroot Spysweeper with Antivirus

Based on our testing Webroot will only detect the Power Spy installer, but will not detect the program once the installation has completed. Right-click the Webroot system tray icon by your clock

Choose Shutdown

Confirm Shutdown

Wait a few moments for Webroot to fully shut down

You can now download and install Power Spy

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